To our valued customers:

Carter Myers Automotive (CMA) is committed to ensuring the safety and well-being of our customers and all of our employee-owners. We are carefully monitoring the COVID-19 pandemic and all communications from the Centers for Disease Control (CDC), government agencies, local health officials, and our internal team to keep tabs on this ever-changing situation. 

Auto dealerships have been designated across the country as essential business. You still have places to go, whether it is to pick up groceries or prescriptions, to check on loved ones, or to seek medical care. We understand that you need reliable transportation. CMA is here for you.

While we have always had stringent cleaning and sanitation procedures in place in our dealerships, we are taking additional precautions to keep customers and associates safe.

In-Dealership Cleaning:

We have enhanced our Dealership cleaning and disinfecting procedures in all high-touch areas, including:
  • Bathrooms
  • Customer waiting areas and lounges
  • Kiosks, credit card readers, counters and service advisor stations
  • All door handles and counter tops are wiped down hourly 
  • We have hand sanitation stations in our lounges and showroom
Interaction with our Sales and Service Associates:

  • Masks: Please wear a mask when visiting our dealership. In order to continue business, we must follow Executive Order 63 of the Commonwealth of Virginia, which states "Face coverings by patrons in public, indoor settings are a requirement."
  • We will allow no more than 10 customers in the sales or service department at a time and have reconfigured our waiting lounge so everyone can remain at least 6 feet apart.
  • We will not be offering shuttle rides at this time, and we will not accompany customers on test drives in order to maintain social distancing standards.
  • Anyone interacting with your car will wear gloves.
  • We will place a steering wheel cover and a driver's seat cover on every vehicle before entering. This applies to your car if in for service or our car for test drives.
  • We will sanitize each key fob and put in a plastic zipper bag when not in use.
  • All paperwork will be handled electronically and signed on a sanitized tablet. Only you will handle your credit card.
  • We will wipe it down and disinfect any areas we touched on a vehicle.
From your home: For those customers wishing to conduct business with us remotely or online, we offer the following:    
  • Service pick-up and delivery at no additional charge. (There may be distance limitations.)
  • Virtual test drives through the use of video.
  • CMA's Easy Purchase online buying experience to include:
    • Trade appraisals     
    • Price confirmation  
    • Securing financing and protection products
    • Delivery of the vehicle to your home
    • 3-day return policy at no charge (max 300 miles)
If remote purchase or service options are best for you, simply contact your CMA sales or service professional and we will arrange these services for you in the simplest way possible.

For our associates and our community: Importantly, any of CMA's team members who are experiencing any symptoms related to COVID-19 will remain at home for the safety of our associates and our valued customers.

Beyond transportation: We understand that there are people in our communities who need additional help, and many of our local non-profits do not have the same volunteer base they've had in the past. We've opened a helpline and have people on staff who are able to deliver groceries, pick up prescriptions, or run other essential errands if you cannot.

Please watch the above video for details.
CMA's Helpline is 434-220-8885.

CMA's mission is Moving Lives Forward for our customers, our associates, and our communities. There's never been a time when this was more important.

Thank you,

Liza M. Borches
President & CEO
Carter Myers Automotive

Schedule Pick-Up & Delivery

CMA's Williamsburg Ford

701 East Rochambeau Drive
Directions Williamsburg, VA 23188

  • Sales: 757-378-0800
  • Service: 757-378-0800
  • Parts: 757-378-0800

Sales Dept. Hours

  • Monday 9am-7pm
  • Tuesday 9am-7pm
  • Wednesday 9am-7pm
  • Thursday 9am-7pm
  • Friday 9am-7pm
  • Saturday 9am-5pm
  • Sunday Closed
See All Department Hours

Dealership Hours

  • Monday 9am-7pm
  • Tuesday 9am-7pm
  • Wednesday 9am-7pm
  • Thursday 9am-7pm
  • Friday 9am-7pm
  • Saturday 9am-5pm
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:00am-6:00pm
  • Tuesday 7:00am-6:00pm
  • Wednesday 7:00am-6:00pm
  • Thursday 7:00am-6:00pm
  • Friday 7:00am-6:00pm
  • Saturday 8:00am-2:00pm
  • Sunday Closed

Service Dept. Hours

  • Monday 8am-6pm
  • Tuesday 8am-6pm
  • Wednesday 8am-6pm
  • Thursday 8am-6pm
  • Friday 8am-6pm
  • Saturday 8am-12pm
  • Sunday Closed